Terms of Service

Last updated 26 September 2026

1. Agreement to these terms

These Terms of Service are an agreement between you and factiii llc, a limited liability company registered in San Antonio, Texas 78254, United States ("we", "us", "our"). They govern your use of the Oakbox website at oakbox.me and the Oakbox mobile app for iOS and Android (together, Oakbox).

By creating an account, signing in, or otherwise using Oakbox you accept these terms, our Privacy Policy, our Acceptable Use Policy, and — for the mobile app — our End User License Agreement. If you do not accept them, do not use Oakbox.

Section 17 contains an agreement to arbitrate and a waiver of class actions. Read it. It affects how any dispute between us is resolved.

2. Who may use Oakbox

You must be at least 13 years old, and at least 16 if you are in the European Economic Area or the United Kingdom. If you are under the age of majority where you live, you may use Oakbox only with the permission and supervision of a parent or guardian, who agrees to these terms on your behalf.

You may use Oakbox on behalf of an organisation only if you are authorised to bind it, in which case "you" means that organisation.

3. Your account

An Oakbox account is a Factiii account. Oakbox and factiii.com share one account system operated by us. Signing up here creates a Factiii account; an existing Factiii account signs in here directly. Deleting your account deletes both. Your Oakbox files are never visible on Factiii.

You are responsible for what happens under your account and for keeping your password, passkey, and device secure. Tell us at support@oakbox.me as soon as you think someone else has access to it. Give us accurate information when you register, and keep your email address current — it is how we reach you about your account and how you recover it.

One person, one account. Do not sell, rent, or share your account, and do not create one using someone else's identity.

4. What Oakbox does

Oakbox stores files you upload or photograph, extracts their text, indexes that text so you can search it by meaning, has an AI model tag it by topic (and describe it, if it is an image), and — if you choose — answers questions about it. The Privacy Policy names the AI providers and what they receive. If you connect Microsoft OneDrive, it also indexes the files in a folder you nominate.

Oakbox needs an active subscription. Every storage plan includes access; so does Factiii Premium held on the same account. Without one, your files are safe but the app is closed to you until a subscription is in place.

Oakbox is not a backup service. Keep your own copy of anything you cannot afford to lose. We take reasonable care and we make no promise that a file will always be retrievable.

Oakbox is not end-to-end encrypted. Our servers can read your files, because search and AI need their contents. We protect them as well as we reasonably can, but no service is safe from every attack. Decide for yourself whether a file is too sensitive to store here.

5. Your files stay yours

You keep every right you have in the files you put into Oakbox. We claim no ownership of them.

To run the service you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, extract text from, index, and display your files, and to send them to our AI providers to be described and tagged — solely in order to provide Oakbox to you and to the people you explicitly authorise. The licence lasts only as long as we hold the file, and ends when you delete it.

We do not use your files to train any machine-learning model, ours or anyone else's. We do not publish them, sell them, or show them to another user. Our staff do not read them, except where you ask us to look at a specific file to fix a problem, or where the law compels us.

You promise that you own or are licensed to store each file you put in Oakbox, and that storing it does not infringe anyone's rights or break any law.

6. What you may not do

The Acceptable Use Policy is part of these terms and sets out the full list. In summary: do not store or transmit anything illegal, do not use Oakbox to infringe copyright, do not attack or probe our systems, do not evade the storage limits of your plan, do not resell the service, and do not scrape or automate against it beyond ordinary use of the app.

7. Storage subscriptions

Oakbox sells auto-renewing monthly subscriptions on oakbox.me, through Stripe, and in the apps, through the Apple App Store and Google Play. They are:

• Oakbox 50 GB — oakbox_storage_50gb
• Oakbox 200 GB — oakbox_storage_200gb
• Oakbox 2 TB — oakbox_storage_2000gb
• Oakbox 6 TB — oakbox_storage_6000gb

Each of them, on these terms:

• Length: one month, renewing automatically.
• Price: the price shown in the app at the moment of purchase, in your local currency. Apple and Google set the exact amount in each currency; the figure the payment sheet shows is the figure charged.
• What it includes: the stated amount of storage, on top of the storage every account starts with; Factiii Premium; and a monthly allowance of trons, the credit that pays for AI features at our provider cost.
• Renewal: payment is charged to your card (on oakbox.me), Apple ID, or Google account at confirmation of purchase. Each period runs from the day of the month you subscribed to the same day the next month — a plan bought on the 9th renews on the 9th. On oakbox.me, changing plan starts a new period on the day you change it, and that day becomes your renewal day. The subscription renews unless you turn off auto-renewal at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours of the end of the current period, at the then-current price.
• How to cancel: for a plan bought on oakbox.me, open Account → Storage and plan → Cancel plan, or email support@oakbox.me from the address on your account. For a plan bought in the app, use your device's account settings — Settings → your name → Subscriptions on iOS, or Play Store → Subscriptions on Android; we cannot cancel a store plan for you. Deleting the app does not cancel a subscription.
• After cancelling: the plan, its storage and Premium run to the end of the period you paid for and then stop. Until then you can keep the plan again without being charged. Your files are not deleted when it stops; you keep the ability to download them, and Oakbox's other features close until a subscription is in place again. If you are over the storage you are then entitled to, we will ask you to remove files rather than remove them for you.
• No free trial is offered. If we ever offer one and you buy a subscription during it, the unused part of the trial is forfeited.
• Price changes: we may change prices. A change never affects a period you have already paid for, and Apple and Google will ask for your consent before renewing at a higher price.

8. Refunds

A plan bought on oakbox.me is billed by us, through Stripe, and we refund it ourselves: email support@oakbox.me.

A purchase made through the Apple App Store can be refunded only by Apple, under its own policy. Request it at reportaproblem.apple.com. We have no ability to issue or refuse a refund for an App Store purchase.

A purchase made through Google Play can be refunded by Google or by us. Within 48 hours of the charge, request it from your Google Play order history. After that, email us and we can refund it through Google Play.

Where the law where you live gives you a right to cancel or a right to a refund that these terms do not, that right stands and this section does not take it away.

9. Connecting OneDrive

Connecting OneDrive is optional. When you connect it you authorise us to read and write the folder you select, using the permission Microsoft grants us, in order to index its contents and to save files back to it at your request. We do not copy your OneDrive files into our storage.

Your use of OneDrive remains governed by your agreement with Microsoft. We are not responsible for OneDrive, for changes Microsoft makes to it, or for files that change or disappear there. Disconnect at any time from inside Oakbox or from your Microsoft account; disconnecting removes our access and our copy of the index, and leaves your OneDrive files untouched.

10. The Ask feature

When you ask a question about a document, the relevant text is sent to a third-party AI provider, which generates an answer. The Privacy Policy names the providers.

AI answers can be wrong, incomplete, or confidently mistaken. Do not rely on one for a legal, medical, financial, or safety decision without checking the document yourself. Oakbox shows you which part of which file an answer came from so that you can. Answers are provided as information, not as professional advice.

AI features consume trons. Your plan includes a monthly allowance; when it runs out those features stop until the next cycle or until you add more. Trons have no cash value and are not refundable or transferable.

11. Copyright and takedowns

Oakbox is private storage: nothing in it is published, so there is nothing in it for the public to infringe. We still respond to valid notices under the Digital Millennium Copyright Act and comparable laws.

Send a notice to support@oakbox.me with the subject "DMCA", including: your signature, identification of the work, identification of the material and enough detail for us to locate it, your contact details, a statement of good-faith belief that the use is unauthorised, and a statement under penalty of perjury that the notice is accurate and that you are authorised to act. We will respond, and we terminate the accounts of repeat infringers.

12. Suspension and termination

You may stop using Oakbox at any time and delete your account from inside the app. See Deleting your account for what happens then.

We may suspend or terminate your access if you break these terms or the Acceptable Use Policy, if we are required to by law, or if keeping your account open would expose us or another user to real risk. Except where the breach is serious or the law forbids it, we will tell you first and give you a chance to put it right. Where we terminate an account without your having broken these terms, we will give you at least 30 days to download your files.

Sections 5, 8, and 13 to 19 survive the end of this agreement.

13. Changes to Oakbox and to these terms

We may add, change, or remove features. If we remove something you paid for, or make a change that materially reduces what your subscription provides, we will tell you in advance and you may cancel.

We may update these terms. The date at the top is the date of the current version. For a material change we will give notice in the app or by email before it takes effect; using Oakbox afterwards means you accept it. If you do not, stop using Oakbox and delete your account.

14. Disclaimer

Except where the law does not allow it, Oakbox is provided "as is" and "as available", without warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that Oakbox will be uninterrupted, timely, secure, or error-free, that search or AI results will be accurate, or that any defect will be corrected.

Some jurisdictions do not allow the exclusion of implied warranties, so part or all of this section may not apply to you.

15. Limitation of liability

To the fullest extent the law allows, neither we nor our officers, employees, or suppliers are liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of your use of or inability to use Oakbox, whether in contract, tort, or otherwise, and whether or not we were told such damages were possible.

Our total liability for all claims relating to Oakbox is limited to the greater of one hundred United States dollars (US$100) or the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Some jurisdictions do not allow these limits, so part of this section may not apply to you.

16. Indemnity

You will indemnify and hold us harmless from any claim, loss, or expense (including reasonable legal fees) arising out of your breach of these terms, your misuse of Oakbox, or your violation of any law or of the rights of a third party. We will tell you promptly of any such claim and you may control the defence, provided any settlement releases us fully and admits no fault on our part.

17. Governing law and disputes

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law rules.

Talk to us first. Before starting any formal proceeding, email support@oakbox.me with a description of the dispute and the outcome you want. Most things are resolved this way. If we have not resolved it within 60 days, either of us may proceed.

Any dispute that is not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Bexar County, Texas, or conducted remotely at your election. Judgment on the award may be entered in any court with jurisdiction.

You and we each waive the right to a jury trial and the right to participate in a class, collective, or representative action. Claims must be brought individually. If this waiver is held unenforceable as to a particular claim, that claim proceeds in court and the rest stays in arbitration.

Either of us may bring an individual claim in small-claims court instead, and either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorised access.

If you are a consumer in the European Union or the United Kingdom, none of this deprives you of the protection of the mandatory law of the country where you live, or of your right to bring proceedings in the courts there.

18. Apple and Google

These terms are between you and us alone. Apple and Google are not parties, and they have no obligation to provide maintenance or support for Oakbox. Where the app is obtained from the App Store, Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. The End User License Agreement sets out the rest of what each store requires.

19. Everything else

These terms, together with the Privacy Policy, the Acceptable Use Policy, and the EULA, are the whole agreement between us about Oakbox. If any part is held unenforceable, the rest stays in force. Our not enforcing a term is not a waiver of it. You may not assign this agreement; we may assign it to a successor of our business. Nothing here creates a partnership, employment, or agency relationship. We are not liable for a failure caused by something outside our reasonable control.

You agree that we may communicate with you electronically, and that electronic notices and records satisfy any legal requirement that they be in writing.

20. Contact

factiii llc
San Antonio, TX 78254
United States
support@oakbox.me